Customer Service Specialist

Responsibilities:

Become a trusted partner for customers and sales teams by managing customer demand, order entries, schedule changes, pull-ins, push-outs, and cancellations
Gather all required order information and process customer orders accurately and professionally
Monitor confirmed schedules in collaboration with production planning, logistics, and shipping in Hungary
Coordinate cross-functional solutions by managing escalations and working closely with planning, purchasing, sales, and management
Manage demand allocation and order fulfillment in the ERP system, ensuring full visibility and tracking
Maintain accurate customer master data to support efficient business processes
Validate sales prices with sales and product marketing and process customer credit and debit notes
Support after-sales activities, including quality complaints, RMAs, development charge invoicing, and operational reporting
Analyze order backlogs, deliveries, and performance data to identify trends and improve transparency
Drive continuous improvement by challenging processes, leveraging digital solutions, and applying modern technologies and AI tools to enhance efficiency and customer outcomes

A commercial qualification, ideally complemented by advanced business training such as Business Administration
Initial experience in customer service, order management, or supply chain in an international environment; electronics industry experience is an advantage
A structured, analytical mindset and a pragmatic approach to problem-solving
The ability to work independently while collaborating effectively across functions
A good understanding of business processes and cross-functional interfaces involving customers, sales, planning, and purchasing
Hands-on experience with ERP systems such as SAP S/4HANA and strong Excel skills
Fluency in English and German
Strong organizational skills, resilience, and a solution-oriented mindset
Curiosity about new technologies and confidence using digital and AI tools