• Level: Professional
  • Department: Customer Service
  • Location: Germany

SENIOR CUSTOMER SERVICE ASSOCIATE (all genders)

We need you! Get in touch if you are a good fit.

Location: Unterhaching, Germany

Your skills are in demand. We need you to:

  • Continuously improve sales order handling with a strong focus on lean and SAP-supported processes
  • Lead cross-functional projects to improve simple and complex business processes
  • Assess customers‘ logistical requirements; develop and implement appropriate supply chain solutions (e.g. scheduling agreement, consignment stock, EDI, and the like)
  • Support negotiations with customers to achieve a balanced and feasible supply chain solution
  • Analyze temporary customer escalation and allocation circumstances; develop and implement appropriate   solutions and tools
  • Support order processing when demand peaks

Your credentials are persuasive. You have:

  • A bachelor‘s degree in Business Administration, Industrial Engineering with a focus on logistics, supply chain management or the like
  • 3 to 5 years‘ experience in sales order processing and supply chain solutions in the B2B electronics industry
  • Up-to-date knowledge of logistical solutions – e.g. scheduling agreement, consignment stock, EDI
  • Proven ability to map and improve business process
  • Experience running cross-functional projects with internal and external partners
  • Excellent project and time management skills
  • Solid SAP R/3 SD skills
  • Advanced MS Office Excel skills

You are:

  • A good analyst and problem-solver
  • A team player with the ability to work independently under high pressure
  • A mover who makes things happen with a hands-on, can-do mindset
  • Friendly and self-confident with internal and external customers
  • A fluent speaker of English and German

We walk the talk. We offer an opportunity for you to:

  • Be “the consultant” in our core customer business processes
  • Be part of a motivating company culture where flat hierarchies and quick decision-making are realities rather than wishful thinking
  • Find long-term career prospects, an attractive salary and very good benefits – all this can be part of your priority package at Vincotech

We welcome your application and look forward to discussing how Vincotech can become your next career choice.

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Contact & Application

Vincotech GmbH
Biberger Straße 93
82008 Unterhaching
Germany
Phone: +49 89 878 067-220
[email protected]

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