• Level: Senior Manager
  • Department: Quality
  • Location: Hungary

Manager Customer Quality (all genders)

We need you! Get in touch if you are a good fit.

Your skills are in demand. We need you to:

  • Manage and improve customer claims and returns (8D process)
  • Provide professional defect-analysis services to customers
  • Coordinate and deploy Vincotech resources to investigate issues reported by customers
  • Be a customer-facing negotiatior who handles the details of quality issues such as determining the responsibility for and quantity of nonconforming products
  • Monitor/audit the organization to ensure known customer failures are corrected, communicate best-quality practices and ensure compliance with customer specifications
  • Organize, manage and follow up on customer audits
  • Proactively establish and coordinate quality improvement plans to reduce customer claims by analyzing risk factors and monitoring corrective actions
  • Represent Vincotech Quality at meetings with customers and effectively disseminate the information throughout the organization
  • Lead and continuously develop the Customer Quality team

Your credentials are persuasive. You have:

  • A university or college degree in mechanical or electrical engineering
  • More than five years’ quality/manufacturing leadership experience with supervisory responsibilities and at least three years’ experience in a comparable customer quality management position with proven complaint handling experience for an international clientele, especially Asian customers
  • Experience using quality tools and presenting technical information to a group with confidence and clarity
  • A hands-on, positive mindset
  • Excellent negotiation skills at all levels – this is a must-have

You are:

  • A strong analytical thinker and an action-minded problem-solver
  • Organized and well structured
  • A team player with the ability to also manage an international lineup

We walk the talk. We offer an opportunity for you to:

  • Be part of a motivating company culture where flat hierarchies and quick decision-making are realities rather than wishful thinking
  • Find long-term career prospects, an attractive salary, very good benefits and a company car – all this can be part of your priority package at Vincotech



Contact & Application

Vincotech Hungária Kft
Kossuth Lajos u. 59
2060 Bicske
Phone: +36 22 567-290
[email protected]

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